PRODUCT
MD Service Desk
A configurable service-management platform designed around ownership, response time and multi-channel operations.
What it is designed to solve
A configurable service-management platform designed around ownership, response time and multi-channel operations.
Core capabilities
- Tickets and service requests
- Incidents and escalation
- Named and multi-step approvals
- Dynamic forms and attachments
- Email and WhatsApp intake
- SLA, dashboards and reporting
Need this adapted to your organization?
We can map the current workflow and configure the right architecture around it.