PROJECT
WhatsApp Service Desk & Automation
A service operation where WhatsApp is an intake channel inside a controlled workflow, not an isolated chat window.
What it is designed to solve
A service operation where WhatsApp is an intake channel inside a controlled workflow, not an isolated chat window.
Core capabilities
- Keyword and identity controls
- Bot and agent handoff
- Ticket creation and routing
- SLA and escalation
- Email notifications and dashboards
Need this adapted to your organization?
We can map the current workflow and configure the right architecture around it.